is it possible to ask for assistance ?

User Forum » is it possible to ask for assistance ?

Author: massyms
27/04/2021 04:06:41

Hello,
I’m sorry, I’m new to this forum and I’m also unfamiliar with forums !

I have an Argo Navis kit and I need assistance with a problem on an encoder.

Can I contact someone in particular ?
How should I proceed?

Thank you all.

Author: wildcard
27/04/2021 09:37:09

Thanks for the post.

You may not be aware that we provide full technical support by direct email or by telephone.
The contact details are here :-
https://www.wildcard-innovations.com.au/contact.html

Please drop us a line and we are here to assist. Some have described our support as the best they have ever received for any product they have ever purchased.

This forum tends to be for broader questions, though is not limited to that.

Author: massyms
27/04/2021 17:51:54

Thank you for your kind reply.

My message in fact wanted to avoid creating confusion in the forum.

I will be in contact with the link for technical support, and I am sure they will be happy to help me.

Thank you.
I think this post can be closed ....

Clear skies !!

Author: wildcard
28/04/2021 00:12:03

Hi Massimo,

Your ISP is bouncing our email replies to you so I have contacted them.

In any case I suspect you don't have a problem after all and that you may just be looking at the rounded numbers that reflect the finite encoder resolution.

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