Thanks for the post.
You may not be aware that we provide full technical support by direct email or by telephone.
The contact details are here :-
https://www.wildcard-innovations.com.au/contact.html
Please drop us a line and we are here to assist. Some have described our support as the best they have ever received for any product they have ever purchased.
This forum tends to be for broader questions, though is not limited to that.